A bot is hot
Why a bot? Paul Hendrickx of Province of Antwerp: “We wanted to bring out an offer of activities oriented towards our target group. And where can that be done more easily than on Facebook? Not via an impersonal search module, but via a personal assistant, a bot to whom you can pose questions very directly. The artificial intelligence of such a bot makes it possible for a computer to analyse and understand human language.”
More than 10,000 users
After 6 weeks Tripfixer was already getting decent traffic, with over 10,000 users. For each of these users the bot generates real-time answers and tips. It draws the offer of events and activities directly from the UiT in Vlaanderen database.